Our Services
Healthcare Receivables Management
Customer Care Contact Center
Becoming our Clients’ in bound/outbound contact center including telephone calls, Texts, email, IVR usage, pay portal traffic increase, voice message returns and contact management partner. Our Clients know that maintaining a contact center can be expensive and overwhelming. Our Clients turn to AHR for our culture, people and technology and allow us to manage accounts within financial classes such as:
- Non-delinquent self-pay account
- Uninsured
- Underinsured
- Balance after insurance
As our client’s contact center, we capture additional information (demographics, insurance, financial assistance, etc..) and revenue while reinforcing the patient’s positive experience with our client.
Insurance Recovery
Third party receivables resolution:
- Insurance follow up
- System conversions
- Legacy system wind-downs
We have invested in our people and technology while developing processes and allowing our team to adjudicate insurance claims and identify trends within certain financial classes. Our clients’ use this information to improve their overall billing performance. At times, certain third party payer claims may be underperforming due to lack of follow up. BHR’s staff is compliant with our clients’ billing procedures and assist in the resolution of claims where additional effort or documentation is needed for payment. Our clients engage us for ongoing and clean-up projects.
Consulting Services
Our prospects and clients have engaged AHR to review current financial class liquidation, adherence to specific work standards and revenue per full time employee. By collaborating with our clients we develop a reasonable expectation based upon their payor class agings. Additionally AHR has been engaged to appraise receivable portfolio values.
